FAQ | Sydney Transport Group

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How do I book?

Bookings should be made by phone text or email. No booking is confirmed until confirmation email is received from us.

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Can I book all my transfers before I land?

Booking can be made before you land via our contact method.

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I need to book for today, is that possible and is there room at such late notice?

Just give us a call text or email and we will let you know if we can organise a vehicle for you.

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Can I book if I don’t have a credit card?

Yes you can book without credit card. Please check payment methods. E.g cc cash direct debit.

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How long before the booking time can I cancel?

Cancellation to booking can be made at anytime however if it is within 24hrs 100% of booking fee will be applied. Anything before 24hrs is 50%.

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Can I be picked up or dropped off from my house or accomodation?

Yes pickup and drop off is to your front door.

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I am a pensioner / health care card holder. Is there a concession fare for me?

Unfortunately we do not accept concessions

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How do I know which car from your fleet will pick me up?

We will discuss the vehicle type at the time of the booking. If any specific vehicle requirements are needed please ask our staff.

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Why did a sedan come, when I booked a limo?

If a stretch limousine is required please ask our staff as a limo can mean a sedan as well.

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How many people can travel in one car?

Number if passengers vary from vehicle to vehicle please specify number of passengers.

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