FAQs

Your Guide to Sydney Transport Services

Why does it say door to door but I have to walk?
We try to drop our passengers off at the front door every time however sometimes due to parking restriction and height restrictions we can only drop as close as possible
Do you service NSW only or other states, such as Queensland and Victoria?
We have partners in every state in australia so please ask our staff and we can accommodate all your transport australia wide.
Can I take my dog/cat with me when I travel?
No pets allowed in vehicles
I need a receipt for my company to reinburse me, are you able to provide that?
Yes we always provide a tax invoice to your company.
Can extra people travel if I didn’t book for them?
Extra passengers can travel if there is room in the bus however conditions and fees apply.
What if I am running late?
If you are running late we charge a rate of $2.00 per minute. We allow for 10minutes free of charge. For airline and airports we allow 30minutes from the time of landing.
What if my flight/cruise got posposed on cancelled, but I cannot call to rearrange?
We have all details of your flight if you are flying in. Our staff are constantly monitoring your flights to make sure our drivers are aware of your flight times. If it is cancelled we will just pick you up when you arrive on the next flight at no extra cost.
Do your vehicles have toilets on board?
Our vehicles are not equipped with restrooms.
Where and how in the airport do I find you?
At the airport we will be waiting at the carousel number of your flight with a name board sign and we will contact you after you land. This will all be discussed during the booking process.
Where and how in the port do I find you?
Same as the airport, we will have our driver waiting for you with a name sign

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